Privacy Policy
Last Updated – 09/04/2026
At Packaging Panda, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and relevant UK data protection laws.
1. Who We Are
Packaging Panda is the data controller for the personal data collected via our website and services. You can contact us at:
Email: [email protected]
Address:
9 Brighouse Business Village, 9 River Court, Middlesbrough, England, TS2 1RT
2. What Data We Collect
We may collect and process the following types of personal data:
- Full name, billing/shipping address, phone number, and email address
- Order and payment information (via secure third-party processors)
- Communication records (e.g. emails, contact forms)
- Website usage data (via cookies and analytics tools)
3. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contractual obligation: to fulfil your orders and provide customer service
- Consent: when you opt in to receive marketing communications
- Legitimate interests: to improve our services and website
- Legal obligation: to comply with financial, tax, and regulatory requirements
4. How We Use Your Data
We use your data to:
- Process and deliver orders
- Communicate with you about purchases or support queries
- Send marketing updates (only if you have consented)
- Improve our website and customer experience
- Comply with legal and regulatory requirements
5. Data Sharing and Transfers
We do not sell or rent your data. We only share personal information with:
- Trusted third-party service providers (e.g. couriers, payment processors, IT support)
- Regulators or legal authorities when required by law
All third parties are contractually bound to safeguard your data.
6. International Data Transfers
If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or transfers to countries with an adequacy decision by the UK government.
7. Data Retention
We retain your data only for as long as necessary:
- For order fulfilment and recordkeeping (typically up to 6 years)
- For marketing purposes (until you opt out or withdraw consent)
8. Your Rights Under the UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict how we process your data
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise your rights, please contact us at [email protected]
9. Cookies and Tracking
We use cookies to:
- Improve site functionality and performance
- Analyse traffic and usage patterns
- Offer personalised content (where applicable)
You can manage cookie settings through your browser or our cookie banner when you visit the site.
10. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page, with an updated effective date.
Contact Us
For questions or data requests, please contact:
Email: [email protected]