--- title: "Terms and Conditions | Packaging Panda" description: "Terms and Conditions for Packaging Panda. Read our terms of service, returns policy, delivery information and more." lang: en-GB json-ld: | { "@context": "https://schema.org", "@type": "Organization", "name": "Packaging Panda", "url": "https://www.packagingpanda.co.uk", "logo": "https://www.packagingpanda.co.uk/apple-touch-icon.png" } --- 10% Off Your First Order – 10% Off First Order – Use Code WELCOME10 [sales@packagingpanda.co.uk Email Us ](mailto:sales@packagingpanda.co.uk) [My Account](/account)[Sign In](/account/login)[Create Account](/account/register) [![Packaging Panda](/assets/packaging-panda-logo-CIFDj2Hi.webp)](/) [ Sign In Account ](/account/login)[ 0 £0.00 Cart ](/checkout) [0 ](/checkout) - [Eco Friendly Packaging](/eco-packaging.html) - [Mailers](/mailing-bags.html) - [Protective](/protective-packaging.html) - [Cardboard Tubes](/cardboard-tubes.html) - [Cellophane Bags](/cellophane-bags.html) - [Tamper Evident Bags](/security-bags.html) - [Cardboard Boxes](/cardboard-boxes.html) - [Cake and Bakery Supplies](/cake-and-bakery-supplies.html) - [Pallet Wrap](/pallet-wrap.html) - [Bespoke](/bespoke.html) Free Delivery on orders over £150 Volume Discounts when buying in bulk Next Day Delivery order before 2pm Eco Friendly sustainable packaging [Home](/)› Terms and Conditions # Terms and Conditions ### Last Updated – 09/04/2026 Welcome to **Packaging Panda**. By accessing or using our website ([www.packagingpanda.co.uk](https://www.packagingpanda.co.uk)) and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before placing an order. **1\. Company Information** This website is operated by MSP Packaging Ltd, a company registered in the United Kingdom. **Email**: [sales@packagingpanda.co.uk](mailto:sales@packagingpanda.co.uk) **Address**: 9 Brighouse Business Village, 9 River Court, Middlesbrough, England, TS2 1RT. **Company Registration Number**: 16551194 **VAT Registration Number**: 496376534 **2\. Use of Website** By using our website, you agree not to use it for any unlawful purpose or in any way that may damage the site or interfere with others' use. We reserve the right to restrict or terminate access at our discretion. **3\. Products and Availability** All products are subject to availability. We make every effort to ensure product descriptions and prices are accurate, but errors may occur. If we discover an error in your order, we will contact you to confirm whether you wish to proceed, cancel, or amend your purchase. **4\. Pricing and Payment** Prices are shown in GBP and include VAT where applicable. Delivery charges are calculated at checkout. Payment must be made in full before dispatch. We accept major credit/debit cards and other payment methods as listed on our website. **5\. Bespoke and Made-to-Order Items** Custom and made-to-order items may have extended lead times. Once confirmed, bespoke orders **cannot be cancelled or refunded** unless the product is faulty or not as described. **6\. Delivery** We aim to dispatch standard orders within two working days if placed before 2pm, Monday to Friday. Delivery times are estimates only and not guaranteed. Bespoke and bulk orders may take longer. We are not liable for delays outside our control (e.g., courier issues or customs delays). **7\. Returns and Refunds** You have the right to cancel most online purchases within **14 days** of receiving the goods, in accordance with the **Consumer Contracts Regulations 2013**. This excludes bespoke or made-to-order products. Items must be unused and returned in their original condition. To request a return, please contact us at **sales@packagingpanda.co.uk** Refunds will be processed within 14 days of receiving returned goods. Return shipping costs are the customer's responsibility unless the product is faulty. **8\. Faulty or Incorrect Goods** If you receive a faulty or incorrect item, please notify us within **7 days** of delivery. We will arrange a replacement, repair, or refund in accordance with your statutory rights. **9\. Intellectual Property** All content on our website, including logos, product images, text, and design, is the property of Packaging Panda and is protected by copyright and trademark laws. You may not use or reproduce any content without prior written permission. **10\. Limitation of Liability** We are not liable for any indirect, special, or consequential loss arising out of your use of this website or products purchased from us. Our total liability is limited to the amount paid for the relevant product. **11\. Governing Law** These Terms and Conditions are governed by and construed in accordance with the laws of **England and Wales**. Any disputes will be subject to the exclusive jurisdiction of the **courts of England and Wales**. **12\. Changes to Terms** We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. **13\. Contact Us** If you have any questions about these Terms and Conditions, please contact us at: **Email**: [sales@packagingpanda.co.uk](mailto:sales@packagingpanda.co.uk) ### About Us - [Bespoke Packaging](/bespoke.html) - [Bag N Box Man](/bag-n-box-man.html) - [Blog](/blog) - [Contact Us](/contact) - [Environmental Policy](/environmental-policy) ### Important Information - [Delivery Information](/delivery-information) - [European Shipping](/european-shipping.html) - [Privacy Policy](/privacy-policy) - [Terms & Conditions](/terms-and-conditions) - [Returns Policy](/returns) ### My Account - [My Account](/account) - [Create an Account](/account/register) - [Sign In](/account/login) - [Apply for a Credit Account](/account/credit) ### Contact [sales@packagingpanda.co.uk](mailto:sales@packagingpanda.co.uk) We Accept 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